I have received less than stellar customer service at Joann's in the past....esp waiting for fabric to be cut. It seems that there is always a line (a loooong line) and only one, MAYBE two people cutting...when they have spots for 5 or 6 to be cutting fabric! As for Wal Mart, their customer svc always seems to be lacking, esp when it comes to opening up enough registers when there are lines. And I have run into the ever present palette (and ready to be stocked) merchandise standing EVERYWHERE!! Seems they just don't care, unless they have "big wigs" coming into the store. And I have been into more than one store that has been doing inventory during the day and have had varying experiences....the best being at our local CVS, the people they have come in (during the day) are always courteous, go out of their way to stay out of the way of the customer and try to "blend into" the store.