LQS....

I've been going to a kind of "snooty" LQS in the town where I work.....well there is one in my hometown - about 20 minutes from where I live now. I decided to pay a visit since they were open until 7:30 this evening - they were having a 15% off sale - on everything. I am so glad I finally decided to go see what their shop was like - nice, nice people. They talked to me like we were old friends - first time I've been there.

They helped me pick out border and backing fabric for my brother's camo quilt....without making me feel stupid or rushed. I'm looking so forward to going back for the next quilt supplies I need.

Shirley
It's good that you have the option of the "new to you" LQS.

That's great Shirley. It's nice to feel welcome when you visit a store. The gals in the fabric dept of the discount store where I shop are the same way. It's like old friends getting together every time I visit.

Don't you love going to a shop like that. So glad you've found a new 'home'.

So glad you found a nice LQS. I hate doing business where the people are snooty and act like the are so much better than you.

So glad you found a "nice" LQS! My LQS is my happy place. It is in an old 2 story house with a wide front porch complete with rocking chairs. Friendly, helpful, monthly sale and catered lunch . . .. Sometimes if I'm feeling stressed or just angry with the world, I will go there and as soon as I walk in the door and hear that bell ring, I am calmer and all is right in the world again! This shop is about 30 mins from my home. There is one that is about 10 mins from me and I bought my Janome there about 5 years ago. I have only been back to that shop maybe 3 times. They don't deserve my money!!!

I love my LQS....too expensive for me most of the time but I buy all my machines there....I currently own the Elna Excellence that I purchased there and have Lotus Elna on layaway and got a really good deal because of the Excellence purchase...plus I will get a $50 fabric certificate free for the business I give them...the Fabric Gallery is attached and part of the sewing machine shop and I love going there...always make me feel welcome. And at home!

So glad you visited this LQS...it must have felt so good to be welcomed...I have a shop about 30 minutes from my home that I have visited twice...I just don't feel at home there at all---wish I did...there are a few more a little further that I will be visiting soon...

Isn't it crazy that in this economy, someone who needs your business and your hard earned cash to make their business successful would treat a customer like they are dirt? What's up with being snooty? Then the customer doesn't want to come back, and will drive miles away to shop somewhere else.

I have a snooty LQS one mile from my house. One of the people who works there treated me well, and I bought fabric for a whole kids quilt from her, quite on a whim and because of her help. Went back another time, asked for something FROM THE OWNER, she said " No, we don't have that" and walked away and left me standing there. Wouldn't a little Marketing 101 teach you to suggest an alternative, especially if you want to increase your customer base and sales? Look at the success of MSQC, successful because of clever marketing and GREAT customer service. I'm just sayin'......

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Originally Posted by Jean Sewing Machine

Isn't it crazy that in this economy, someone who needs your business and your hard earned cash to make their business successful would treat a customer like they are dirt? What's up with being snooty? Then the customer doesn't want to come back, and will drive miles away to shop somewhere else.

I have a snooty LQS one mile from my house. One of the people who works there treated me well, and I bought fabric for a whole kids quilt from her, quite on a whim and because of her help. Went back another time, asked for something FROM THE OWNER, she said " No, we don't have that" and walked away and left me standing there. Wouldn't a little Marketing 101 teach you to suggest an alternative, especially if you want to increase your customer base and sales? Look at the success of MSQC, successful because of clever marketing and GREAT customer service. I'm just sayin'......

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I totally agree!! If we treated people like that, at work, we'd be fired! But I guess when you own the shop you can do what you want....even if you have to do it with no customers.

I know what you mean. Occasionally I shop at an out-of-town shop where they act like it's a total inconvenience to wait on customers. I don't understand attitudes like this...customers are their bread and butter. I go there to see what's new and get a little inspiration from time to time. My DH even commented on their attitude last time I went there. :)

Attitude is why I drive an hour to smaller quilt shop rather than the one that's closer and bigger. I do go in the closer one but, only when I need something in a hurry. They hve a remark to make about everyone after they leave and really don't care that other customer's are in the shop.

I'm glad you found a shop that was awesome. I have 2 in my little town - love them :)

Isn't that a great feeling. I love shops like that.

So glad that you found a LQS that makes you feel like home, and it is a place you want to go to. Nothing like that anywhere near where I live.

I have a quilt shop just across the road from where we live, the owner is so rude I will not spend any of my money in that shop, I would rather travel 20 miles to my next nearest shop to put money into a shop where the owner is so nice and helpful, and we have a chat and a laugh everytime I go. I was there just last week and he (yes its a chap who runs it) showed me a lovely quilt he had made to advertise a line of fabric he has in. He had it up on his stall at one of the National quilt shows and sold out of the fabric for the quilt.........good result........and he deserves it.

It's good to know that I'm not the only one that feels this way about some of the LQS's. I will now drive the extra distance to go to the other shop. They even asked me to bring a picture of the quilt or the quilt itself in when I get it finished.

The lady that was helping me pick out fabric - showed me a basket quilt that she was making. She also told me she was going to do a tied quilt and offer a class for it but she's looking for a certain type of wool for tying it.

I let my DH go along and I think he even enjoyed this shop....he wasn't hovering around like a shoplifter, making me nervous, this time.

All i can say is that "they won't be "OWNING THE SHOP" for long!!!!!
CS was my job most of my life and it's a sin the way people are treated now.... not only in stores,, but in life in general...
My motto,,, "what goes around, comes around"....LOL
So glad you got a local shop to enjoy...

I live in rural South Carolina, surrounded by many small towns. No quilt shops. I finally found one in GEORGIA, about thirty miles away. I was soooo excited. My DD was spending the day with me and we drove over. This LQS had the rudest people I have ever encountered. So snooty they would drown if it rained. My DD says has we leave, Mom you certainly won't shop here again, stick with Jenny!!! HMMMMMM I wonder if there is a market for a quilt shop...something to think about.

Liz

I went into A LQS which was close to work twice, first time she was too busy doing her own sewing to answer my question about bobbins, 2nd time I was looking to upgrade to a new machine, I was looking at buying Janome 7700 which is quite an expensive machine, i was given a very brief overview by some one with very bad breath, she was not very helpful at all, I still bought the machine from from another store. I wont be going back even if it is convenient to work