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  1. #1
    pamhav is online now Junior Member
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    Angry BOO HOO!!!!!!!!!!!!!!

    I had to upgrade my computer--the old one was Windows XP and locking up or not responding. I love the new one with Windows 7 but there is bad news. I have a Vikibng Rose and the reader/writer usb port will not work on the new system. Just talked to Viking and they said there is no fix other than hooking up the old one using a "parallel port ???" and using it that way. I'm not in a position the buy and new embroider/sewing machine. Oh well things could be worse. I'll just have to wait till next year (income tax time) to think about a new one. Thanks for letting me vent!!!!!!!!!!

  2. #2
    Musical_Starling's Avatar Musical_Starling is offline Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    You should be able to use your software (and hardware) with Windows 7 with very little issue. Sometimes you may need a driver update or something, but Windows 7 is compatible with 99.9% of software written for Windows XP. I can help you get your software working, it just may take a little bit of messaging back and forth and some patience I'm a network/IT technician and have been studying for my Windows 7 certification, so you have great timing

    http://www.vsmsoftware.net/faqdataba...aspx?FAQ=SM015 Here is the driver for the 64-bit version of Windows 7 (it says Vista, but they're almost identical) and it explains how to find if you have the 32 or 64-bit. Let me know if the driver update works and if not I have some more ideas for you to try
    *Dee*
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  3. #3
    Musical_Starling's Avatar Musical_Starling is offline Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    Oh, and whoever told you to use a parallel port is off their rocker. Parallel ports and Windows 7 don't get along any better than cats and dogs, and you'll never find a Windows 7 computer with a parallel port unless it was custom built lol
    *Dee*
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  4. #4
    Telliott68's Avatar Telliott68 is offline Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    I completely agree with Dee. I am also in the IT field and build custom computers and work on computers so I cannot imagine why you were told to use a parallel port. That gave me my giggle for the day .
    Tammy K

  5. #5
    Musical_Starling's Avatar Musical_Starling is offline Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    Quote Originally Posted by Telliott68 View Post
    I completely agree with Dee. I am also in the IT field and build custom computers and work on computers so I cannot imagine why you were told to use a parallel port. That gave me my giggle for the day .
    Maybe they can mail out a copy of the new drivers on floppy disk! lol
    *Dee*
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  6. #6
    auntiemern's Avatar auntiemern is online now Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    Your best bet is to either listen to IT techs on here or call computer manufacturer. Sewing machine companies actually have no idea how a pc works.
    You should check out our FB Group

    The Quilting Cupboard https://www.facebook.com/groups/quiltingcupboard//

    Blankets wrap you in warmth, quilts wrap you in love

    Marilyn......

  7. #7
    pamhav is online now Junior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    The Husqvarna Viking teck. that I talked to said the Customizing Plus 6.2 version will onlywork on a 32 bit system and I was designed to work on Windows XP. My new system is a 64 bit will not recognize the ReaderWriter devise that plugs into a usb port. with a dongle in another port. He said there was now other way for me to have my system recognize the ReaderWriter. I am able to load in the Customizing and the Stitch editor and move my saved designs into the screens. The only thing I can't to is load to the card that goes into the embroidery machine. Thanks again for letting me vent. Pam

  8. #8
    pamhav is online now Junior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    Sorry for the spelling errors--chalk it up to frustration!!!!!!!!!!!

  9. #9
    Rhonda D. Matzker's Avatar Rhonda D. Matzker is offline Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    I agree with the auntiemern as well as the IT guys. Sewing machines and computers are two completely different things. Let one of the IT guys help you. If it can't be fixed at least tried before going out and purchasing a new machine. I have a feeling that the sewing machine people know that the software is compatible but want you to purchase a new machine from them. Good luck dear.
    "Our Lord has written the promise of resurrection, not in books alone, but in every leaf in springtime." Martin Luther (founder of the Lutheran Church)


  10. #10
    Musical_Starling's Avatar Musical_Starling is offline Senior Member
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    Default Re: BOO HOO!!!!!!!!!!!!!!

    Sounds like a driver issue... Now I know you can actually have programs run in "compatibility mode" so it treats it as if it's Windows XP, but your contact at Husqvarna seems to have mixed up 32 bit and 64 bit. 64 bit programs won't run on a 32 bit machine, but if you have 64 bit then you're good to go. My understanding of 64 vs. 32 (or 86) is that 64 basically runs twice as fast, so you can't use it on a 32-bit machine because it can't go fast enough. Trying not to use computer geek terms lol

    It sounds to me like it's just a matter of upgrading your driver. I'll do some searching to see if I can find a driver. The link I posted above is the wrong one But I will find one if it exists!!

    I don't know much about computerized sewing machines though. I do my sewing on "the beast" that my mother-in-law gave me, an old Brother 651 that she bought when she was in High School lol
    *Dee*
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